PlaytestCloud obtains verifiable parental consent by allowing adult playtesters to add children to their account as kid playtesters. The parent facilitates all interactions with the child, ensuring the parent is in control and receives notice and provides consent prior to the collection, use, or disclosure of their child's personal information. To prevent users ages 15 or under from creating accounts, PlaytestCloud implements a neutral, locked age screen in the registration form.
PlaytestCloud verifies the parent when a user creates a child tester profile. To add their child as a kid playtester, the parent provides only their child's name, gender, date of birth, and favorite games. PRIVO’s adult verification widget then verifies the parent is an adult through their Social Security Number, PayPal, credit card, driver's license, print and sign form, or phone call. Methods are approved by the Federal Trade Commission as sufficient to provide full verifiable parental consent under COPPA.
PlaytestCloud chose to outsource verification after considering the cost and risk of processing and securely storing more sensitive personal information than necessary for their core service of playtesting. This adherence to the principle of data minimization also applies to the types of personal information collected from children, only collecting and retaining that which is necessary for the provision of their services. PlaytestCloud uses the child's gender, date of birth, and favorite games to curate appropriate games for playtesting, and only shares their gender, age, favorite games, gameplay, and audio recordings with the game developers.
After verifying the parent’s account, the parent receives an email from PlaytestCloud with direct notice of the types of personal information collected from their child, a link to the privacy notice, and contact information to opt out of or delete the parent’s account and the child’s information. Users may also contact PlaytestCloud to withdraw consent, object to or restrict data processing, access, verify, rectify, delete, or transfer their data, and lodge a complaint. PlaytestCloud expects parents to supervise their children while playtesting and employs an additional layer of protection and reliability by carefully reviewing the gameplay and voice recordings for quality and safety.